Studying people, shaping technology

Experience

1. Sep 2026 – Present

   AI Model Evaluator (Part-time, Remote)

   Handshake

   • Compare multimodal generative AI outputs side by side against detailed rubrics, writing structured rationales on quality and failure modes

2. June 2026 – Aug 2026

   Customer Experience Analyst Intern

   Credit One Bank

   • Analyzed and mapped cardmember behavior across the acquisition, onboarding, and activation journey, quantifying friction in payment and card-block workflows; findings led to implemented process changes
   • Benchmarked customer experience metrics against industry peers using NPS Prism and voice-of-customer data in Medallia
   • Built an executive-facing Power BI dashboard for 5 stakeholders, automating recurring reporting with Power Automate and Power Query
   • Designed AI agents in Google Gemini to automate data collection and classification, saving about 15 hours per week of manual work
   • Drafted analysis and presentation materials for quarterly reporting reviewed by senior leadership

3. July 2025 – Feb 2026

   Research Assistant

   UC Santa Cruz

   • Partnered with a Principal Investigator on research design and instrument development, coordinating data collection across a distributed team
   • Applied structured qualitative coding to a large body of unstructured data and synthesized findings into reports and presentations

4. July 2025 – Aug 2025

   Licensing Intern

   Complex Networks

   • Researched consumer and industry trends, competitor positioning, and partner categories, synthesizing insights into materials for client pitches and campaign kick-offs
   • Consolidated product and inventory data from multiple sources into Centric PLM, fixing data integrity gaps that blocked cross-team reporting

5. Sep 2023 – June 2025

   Independent Researcher (Senior Thesis)

   UC Santa Cruz

   • Designed and led a two-year, IRB-approved mixed-methods study on the long-term effects of parental divorce, from research question and sampling to data collection protocol
   • Conducted 16 in-depth interviews, applied thematic analysis, and situated findings within academic literature
   • Authored and defended a full research report before a faculty panel, supported by $2,000 in KORET Scholarship research funding
   Case study: Lingering Effects of Parental Divorce →

6. July 2024 – Sep 2024

   HR & Accounting Intern

   Torn Ranch · Petaluma, CA

   • Developed data organization and reporting skills by processing payments and tracking orders in Excel, supporting operational planning and business insights

7. Jan 2024 – June 2024

   Data & Research Intern

   Education Partnership Center, UC Santa Cruz

   • Analyzed program and engagement metrics for 1,500 students in Excel, building KPI reports that informed program decisions
   • Redesigned data collection processes with cross-functional partners, improving data completeness and reliability